Privacy Policy

Last updated: September 2018

This policy (together with our terms of use) and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.halowestcliff.com or by being directed from www.halohairandbeautysalon.co.uk, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Halo Hair and Beauty (UK) Limited, a company incorporated in England and Wales under company number 07904275, whose registered office is at Cumberland House, 24-28 Baxter Avenue, Southend-On-Sea, Essex, SS2 6HZ

Information We Collect

We collect information about you when you book an appointment for a service or treatment, visit the salon or barbershop for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

At each visit to our site we may automatically collect the following information:

a) technical information, your browser type and version, time zone setting, operating system and platform;

b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); website pages you viewed; page response times, length of visits to certain pages and methods used to browse away from the page.

How we use your information

We use information held about you in the following ways:

Information you give to us. We will use this information:

a) to carry out our obligations arising from any contracts (including services or treatments you have requested or for the fulfilment of an online order) entered into between you and us and to provide you with the information, products and services that you request from us;

b) to provide you with information about other goods and services we offer;

c) to provide you with information about goods or services we feel may interest you. 

d) to notify you about changes to our service;

e) to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

c) to allow you to participate in interactive features of our service, when you choose to do so;

d) as part of our efforts to keep our site safe and secure;

e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

f) to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

We may use third parties to perform functions on our behalf in relation to the Site and the purposes set out in this Privacy Policy. Examples include credit/debit card payment services, Site hosting and order fulfilment. Such third parties may be provided with access to your information if needed to perform their specific functions, but will not use such information for any other purpose.

We may also disclose your information to third parties where necessary to comply with applicable laws and regulations, where there is a complaint relating to your use of the Site and/or for the purposes of obtaining professional advice (for example, legal advice) in an instant of a case arising.

We may share information about visitors to this Site in an anonymous or aggregate form with third parties including advertisers, business partners and sponsors, to understand customer trends and patterns and manage and improve our business relationships.

It is possible that we could merge with or be acquired by another business or that the operation of the Site will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your information to, the resulting legal entity upon which, this entity will contact you to seek your permission for them to access your information, as part of the EU General Data Protection Regulation (GDPR) regulations.

The Site may contain links to or from other Sites. Please be aware that we are not responsible for, and have no control over, the privacy practices of other Sites. This Privacy Policy only applies to the information that we collect via this Site.

We place great importance on maintaining the security of the information that you provide via the Site and for this reason we use advanced internet security systems to safeguard your information. In addition, the Site is protected by a SSL Certificate ensuring that all information you provide via the Site, including your credit/debit card number, name and address, is encrypted and converted into code before it is transmitted over the internet. Therefore, in the extremely unlikely event that this information should be intercepted, it would be encrypted and difficult to decipher.

Do not send credit/debit card details via standard email, as this is not secure. In the unlikely event of unauthorised credit/debit card use please be sure to contact your card issuer immediately as per your contractual arrangement with them.

The information that you submit to us via the Site is stored on servers in a secure location. The location of our servers is subject to change. Your information will not be stored for longer than is necessary for the purposes set out in this Privacy Policy.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request deletion, your information, including relevant client history (eg allergy test records) will be kept on our system for an undisclosed period of time.

WHERE YOUR INFORMATION IS KEPT

We place great importance on maintaining the security of the information that you provide via the Site and for this reason we use advanced internet security systems to safeguard your information. In addition, the Site is protected by a SSL Certificate ensuring that all information you provide via the Site is encrypted and converted into code before it is transmitted over the internet. Therefore, in the extremely unlikely event that this information should be intercepted, it would be encrypted and difficult to decipher.

We use external providers to keep your information safe. Information provided to us in-salon is stored within the European Economic Area on secure servers provided by Intelligent Salon Software Ltd, trading as Salon IQ (Company Number: 08042435).

Online payment data is processed by two registered third parties located in the US. We put measures in place to ensure these organisations are secure and their own privacy policy work alongside the promises made in our own. These organisations employ firewalls to protect against intruders, build redundancies throughout the network, as well as transmit payment information using HTTPS encryption, alongside maintaining a PCI DSS certification.

Location

The information that you submit to us via the Site is stored on servers in a secure location, under the Squarespace Inc. and Google infrastructure. The location of our own servers is subject to change. Your information will not be stored for longer than is necessary for the purposes set out in this Privacy Policy.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

If you would like to access the personally identifiable information we have collected about you via the Website, or if you would like to cancel, correct or update your information, you may email us at salon@halowestcliff.com and we will be happy to assist you. 

Should you hold an account with us, you are also able to log into your account to update your communication details.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. The date these terms were last amended is displayed at the top of this webpage.